Our Rewards Program

HydraFacial LLC (“HydraFacial,” “we” or “us”) hereby provides the terms and conditions (the “Terms and Conditions”) governing our Provider Rewards Program (the “Program”). These Terms and Conditions establish an agreement that is binding on all participants in the Program. The Program provides eligible Members (as defined below) with the ability to obtain purchase discounts and other benefits (collectively, the “Rewards”) by purchasing eligible consumable products (the “Eligible Products”).

These full Terms and Conditions can be found here or by sending a request to:

Agreement to Terms and Conditions

Participation in the Program constitutes participant’s full and unconditional agreement to and acceptance of these Terms and Conditions and the decisions of HydraFacial in administering the Program, which are final and binding. You also agree to review these Terms and Conditions periodically and shall be bound by any modifications thereto. If you do not accept these Terms and Conditions, or any subsequent modifications, your sole and exclusive remedy is to end your membership in the Program. You may cancel your membership in the Program at any time by emailing us at: loyalty@hydrafacial.com, or by giving us a call at: 800-603-4996.

The Program is void where prohibited by law. Membership in and benefits to the Program are offered at the sole discretion of HydraFacial. Furthermore, if we determine in our sole discretion that you have violated these Terms and Conditions or any other agreement you have with us, including but not limited to your product license agreement, we may in our sole discretion and as permitted by law, terminate your account and eliminate any pending, current, or future Rewards balance you may have. We will notify you of such termination using the contact information you have provided or that may be associated with your Program account, and such termination may be effective immediately. 

Eligibility for the Program

Participation in the Program is limited to HydraFacial provider customers who agree to these Terms and Conditions and participate in the Program (hereinafter, “Members”). Only one Program account may be created per business location. HydraFacial provider customers that share a corporate relationship but have separate locations and separate business ID numbers may be considered separate Members. There are no fees or charges to become a Member of the Program.

Modifications to the Program

We reserve the right, in our sole discretion, to limit, suspend, cancel, discontinue, terminate, change, amend or modify the Program and these Terms and Conditions, any related FAQs, or any related policies in whole or in part, at any time and without notice to Members (including, but not limited to, our right to expire Rewards if these Terms and Conditions as stated herein are not met by the Member, adjust the amount of Rewards earned for each dollar in purchases made on a going-forward basis, or modify Rewards levels or Rewards benefits) by posting such amended terms to our website.  

Your continued participation in the Program means that you accept and agree to the amended terms.  We reserve the right, in our sole discretion, to designate, develop or select eligible offers for particular products and for particular periods of time. Any questions relating to whether a particular offer remains in effect or is eligible for recognition in the Program will be resolved by HydraFacial in its sole discretion.

Transfer of Program Rewards

Any accumulated Rewards balances are personal to your Program account and may not be sold, transferred, assigned, shared, or used by you for any purpose other than as permitted by these Terms and Conditions. Under no circumstances may Rewards balances be combined between Program accounts.

How the Program Works; Rewards Tiers; Expiration 

Members enroll in the Program upon activation of an account in the HydraFacial online store available at www.hydrafacial.store (the “Online Store”). Once enrolled, Members can earn Rewards by purchasing Eligible Products using their account credentials. Eligible Products are limited to HydraFacial consumable products available in the HydraFacial Online Store. Products not available for purchase in the Online Store are not considered Eligible Products for purposes of the Program. The determination of what constitutes an Eligible Product is made by HydraFacial in its sole discretion and is subject to change at any time.

The number, level, and types of Rewards earned by each Member in the Program depends on the amount the Member spends on Eligible Products (in US dollars) in a calendar year (i.e., January 1 – December 31). The Program’s tier levels, calculations, and Rewards offered therein are shown below. HydraFacial may refuse to award or eliminate Rewards for Eligible Products that are returned by the Member and refunded by HydraFacial in HydraFacial’s sole discretion.

(1) Based on average shop discounts.
(2) Silver Circle Members receive a discounted price of up to 5% on HydraTreatment Packs. Silver Circle Members do not receive discounted prices on any other Eligible Products.
(3) 1 point = $1 Rewards Value.
(4) Brand new or Silver Circle Members that are in HydraFacial’s 1 Year Promise Ring (“Promise Ring”) receive support from a Business Development Manager (a “New Silver Circle Member”).

Tier Level & Annual Spend Threshold

• Silver Circle Tier: A Member must spend at least $1,000 on Eligible Products in a calendar year to achieve Silver Circle Tier status (the “Minimum Annual Amount”). Members remain in the Silver Circle Tier status by spending $1,000 - $10,999 on Eligible Products in a calendar year (“Silver Circle Member”). If a Member does not spend the Minimum Annual Amount during the calendar year, such Member will not be eligible to participate in the Program nor receive any benefits or Rewards for the following year. As a result, such Member must then purchase HydraTreatment Packs at regular price and will not receive Rewards Points for such purchase.

• White Star Tier: Members who spend $11,000 – $22,499 on Eligible Products in a calendar year achieve White Star Tier status for the remainder of the current calendar year and for the following calendar year (“White Star Member”).

• Black Diamond Tier: Members who spend $22,500 or more on Eligible Products in a calendar year achieve Black Diamond Tier status for the remainder of the current calendar year and for the following calendar year (“Black Diamond Member”).  

Tier levels are assessed annually on December 31st of each year (the “Assessment Date”). Each Member’s annual spending on Eligible Products in a given year will determine their tier level for the remainder of that calendar year and for the following year.  For example, a Member who spends $26,000 on Eligible Products between January 1, 2023 and June 31, 2023 will achieve Black Diamond Tier status from July through December 2023, and for calendar year 2024.

Annual spending amounts reset January 1 each year. For example, a Member who achieved Black Diamond Tier status for calendar year 2023 would need to spend $22,500 or more on Eligible Products between January 1, 2023 and December 31, 2023 to maintain Black Diamond Tier status for 2024.

Please note that tier spending thresholds and other details regarding the Program may change from time to time; it is your responsibility to check these Terms and Conditions frequently and familiarize yourself with the current terms of the Program.    

Shop Discounts

• Silver Circle Tier: Silver Circle Members may purchase HydraTreatment Packs on the Online Store at a discount of up to 5%.

• White Star Tier: White Star Members may purchase Eligible Products on the Online Store at an average discounted price of approximately 10%.

• Black Diamond Tier: Black Diamond Members may purchase Eligible Products on the Online Store at an average discounted price of approximately 15%. 

Rewards Points

• Silver Circle Tier: Silver Circle Members accumulate rewards points (“Rewards Points”) worth 1% of total purchases of Eligible Products that can be applied as discounts towards future purchases in the Online Store or other benefits.

• White Star Tier: White Star Members accumulate Rewards Points worth 1.5% of total purchases of Eligible Products that can be applied as discounts towards future purchases in the Online Store or other benefits.  

• Black Diamond Tier: Black Diamond Members accumulate Rewards Points worth 2% of total purchases of Eligible Products that can be applied as discounts towards future purchases in the Online Store or other benefits.   

For example, if the current price of a HydraTreatment Pack is $535 per pack, Silver Circle Members who purchase such item for $510 (after applying the applicable, average shop discount) will also receive 5.1 Rewards Points for such purchase; White Star Members who purchase such item for $465 (after applying the applicable, average shop discount) will also receive 6.975 Rewards Points for such purchase; and Black Diamond Members who purchase such item for $390 (after applying the applicable, average shop discount) will also receive 7.8 Rewards Points for such purchase.  

To redeem Rewards Points, Members can follow the instructions on the Online Store checkout.  The value of the Rewards Points will be applied against the pre-tax purchase amount (i.e.: excluding taxes, fees, and shipping and handling charges) taken on the Eligible Product by tier (i.e.: not on the full cart upon checkout). Members will be responsible for paying all taxes, fees and shipping and handling charges. Rewards Points may not be used to purchase gift cards or applied towards any shipping or handling charges, taxes, or other fees. Rewards Points are not redeemable for cash or cash equivalent and may not be applied towards previous purchases. Furthermore, Rewards Points applied and/or redeemed towards the purchase of Eligible Products shall not contribute to such Member’s total annual spend amount during the calendar year. For example, if a Member purchases $5,000 worth of Eligible Products but applies 500 Rewards Points against such amount, such Member will only get credit for spending $4,500 for purposes of calculating the Member’s total annual spend amount during the calendar year.

HydraFacial reserves the right to modify expiration dates for Program Rewards balances by updating these Terms and Conditions and/or upon advance notice to Program Members.

Any and all Rewards Points may not be sold, transferred, assigned, shared, or used by you for any purpose other than as permitted by these Terms and Conditions. Under no circumstances may Rewards Points be combined with other Rewards, if any. Rewards Points may not be redeemed for an amount greater than the total purchase. Once a Reward Point has been redeemed, it will not be refundable or reissued and no credit for a Reward Point will be issued for any reason.

Ongoing Support

• Silver Circle Tier: Silver Circle Members receive internal support from HydraFacial’s Internal Business Development Manager. New Silver Circle Members, on the other hand, receive support from Business Development Managers for a period of 12 months. In the event that a New Silver Circle Member is not eligible to become a White Star Member or Black Diamond Member for the following calendar year by the Assessment Date, such Member shall revert to receiving internal support from HydraFacial’s Internal Business Development Manager only.

• White Star Tier: White Star Members receive support from HydraFacial’s Business Development Managers. 

• Black Diamond Tier: Black Diamond Members receive support from HydraFacial’s Business Development Managers.  

Internal Business Development Managers provide Silver Circle Members with virtual trainings and give refreshers on techniques, products, and other various topics. Business Development Managers, on the other hand, provide White Star Members, Black Diamond Members, and New Silver Circle Members with certain levels of field support depending on the Member’s tier status.   

Expiration

             Historical Rewards Earned Prior to December 31, 2021.

Rewards accumulated on or before December 31, 2021 will expire on December 31, 2022. 

            Rewards Earned Starting on and After January 1, 2022.

Starting January 1, 2022, all Rewards earned will expire exactly one (1) year after accrual if not redeemed. By way of example, if a Member purchases Eligible Products on February 1, 2023, and earns 10 Rewards Points from that transaction, the 10 Rewards Points will expire on February 1, 2024 if the Member has not redeemed them by such date.

Checking Your Rewards

You can check your Rewards balance by logging into your Online Store account. HydraFacial will attempt to credit accounts with Rewards on a timely basis. Rewards may take approximately 72 hours to be added to your account after an item has been shipped. Any claim for Rewards not credited accurately must be reported to HydraFacial within 40 days from the date of the claimed accrual of such Reward. HydraFacial shall have no liability for any failure, delay or error in crediting Rewards to your account. 

General Terms

No interest is paid on Rewards subject to applicable laws. Reward balances are not your property, and you have no property rights or other legal interest in the Rewards. All Rewards remain the sole property of HydraFacial until redeemed. Your Rewards balance or any part of it is not transferable, cannot be brokered, bartered, or sold, and cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with Rewards of any other Member or participant in the Program. 

Termination

The Program has no fixed termination date. However, we reserve the right to terminate or modify the Program, rewards, and benefits at any time and for any reason. If you ever cancel your account, it will be your responsibility to redeem your Rewards balance before canceling if desired. If you do not redeem your balance before canceling your account, any Rewards balance in your account may, subject to applicable laws, expire upon such cancellation. In the event we terminate the Program, any accumulated Rewards and benefits may expire on the effective date of such termination.

If a Member’s account has had no purchase activity during the immediately preceding eighteen (18) months (“Inactive Accounts”), HydraFacial reserves the right to cancel the account. At such time of cancellation, any accumulated Rewards balance will expire. However, if a Member’s account is terminated for inactivity, the Member may re-enroll in the Program, but previously earned Rewards will not be credited and the Member will start with a balance of zero Rewards.   

We reserve the right to modify, terminate or suspend membership or accumulated Rewards due to error, fraud, misuse and/or manipulation using technology or otherwise. You must provide and maintain the accuracy, currency, and completeness of your personal information to maintain your eligibility or HydraFacial reserves the right to suspend, terminate or refuse your current or future membership in the Program. 

HydraFacial’s interpretation or application of these Terms and Conditions of the Program and Rewards shall be binding on current and former Members if your account is canceled by HydraFacial or you.

Taxes

You agree that you are solely responsible for all applicable federal, state, or provincial withholding, taxes, and government fees or costs associated with Rewards balances, transfers, and redemptions.

Unclaimed Property

If required under applicable state unclaimed property laws due to non-redemption of your Rewards balance over time, we may transfer, report, or convey your Rewards balance to a state agency. You should therefore redeem your Rewards balance on a regular, continuing basis. We take no responsibility for any loss of Rewards balances due to unclaimed property laws.

Privacy

HydraFacial respects the privacy of its Members. Personal information collected through the Program is governed by HydraFacial’s Privacy Policy, available here. 

Disclaimers

HydraFacial shall not be responsible for software defects or computer malfunctions or telecommunications failures that affect the operation of the Program. Likewise, we shall not be responsible for incorrect or inaccurate entry information, whether caused by participants or by any of the software or equipment used in administering the Program. HydraFacial assumes no responsibility or liability for any error, omission, interruption, deletion, loss, theft or destruction, of account balance information or other membership information.

We disclaim all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions in administering the Program or related websites, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links in these sites, including but not limited to any errors in or omissions therefrom, (c) the unavailability of these sites or any portion thereof, (d) your use of these sites, or (e) your use of any equipment or software in connection with these sites.

Limitation of Liability

YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT YOUR PARTICIPATION AND USE OF THIS PROGRAM IS AT YOUR OWN RISK.  TO THE FULLEST EXTENT PROVIDED UNDER APPLICABLE LAW, HYDRAFACIAL SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR LOST PROFITS, IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THIS PROGRAM.

Governing Laws in Case of Dispute; Jurisdiction

Any action arising out of the Program, including but not limited to a breach of these Terms and Conditions, shall be brought before the federal or local courts presiding in California, United States, whichever is appropriate, and to whose jurisdiction you consent in such an action. The applicable law in such an action will be the law of the California, applicable to contracts entered into and to be wholly performed therein without regard to conflict of laws or choice of law principles. 

Class Action Waiver

In any dispute regarding the Program, YOU AGREE THAT NEITHER YOU NOR WE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER USERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The forum hearing the dispute may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. 

Headings

The headings of each of these Terms and Conditions are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these terms and conditions.

Severability

If any portion of these Terms and Conditions is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention and the remainder of the provisions shall remain in full force and effect.

No Waivers

Any failure by HydraFacial to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.

Last Updated Date

These Terms and Conditions were last updated on January 27, 2023.